FAQ
After resolving a multitude of code and hardware-related issues, we will be activating the Veteran Rewards system on the Napa Valley shard on Thursday, August 23rd at 12:00 PM CDT. We will monitor the system closely on the Napa Valley shard the rest of this week, and will begin activating the Rewards system on the remaining shards once we are certain the system is operating as it should.
We're extremely grateful to our veteran players for the patience they have
shown as we complete the Veteran Rewards system, and as a way to say thank you,
we'd like to offer an extra reward choice to all players on all shards who are
currently eligible for a Veteran Reward. This means that when the system is
activated, one year veterans - who would previously have been allotted two rewards
- will now be eligible for three. Two year veterans will receive four, and three
year veterans will be eligible for five. All players will receive this extra
reward choice once they reach their one-year status.
All rewards that have been chosen to date will be counted in the totals, meaning
that players who have chosen more than their allotted share previously will
not be eligible to choose new rewards, and will not receive the extra reward
choice (since they already received extra rewards when the system was first
released). Players who have chosen fewer rewards than what they are currently
eligible for will be allowed to choose new rewards until they have reached the
total number they are currently eligible to receive. This will apply until the
player is eligible for a greater number of rewards than they have already chosen.
For example, a three-year veteran is currently eligible to choose five rewards.
If a player has already chosen seven, then that player will not be eligible
to choose another reward until they have reached their six-year veteran status,
when they would be eligible for eight total reward choices.
IMPORTANT: Rewards are allocated per account, not per character or per shard, so be sure to choose rewards on your regular playing shard, and not on a separate shard. Rewards will not be transferable between shards once chosen.
For more information on the Veteran Rewards system, as well as a detailed listing of the rewards that will be available for one, two, and three-year veterans, see http://update.uo.com/design_350.html. For questions regarding Veteran Rewards and determination of account age, please see the Knowledge Base at http://support.uo.com/, or mail support@uo.com.
