Each player receives two reward choices once they reach their one year status, and one reward choice for every year after that – up to six years, after which they’ll receive two choices per year. Too confusing? Let’s look at a chart with a running total of your choices all the way up to your 7th year anniversary:

Months playing UO	Reward sets available	Choices given that year	Your total choices
12	12 –23 month set	3	3
24	12 – 23, 24 – 35 month sets	+1	4
36	12 – 23, 24 – 35, 36 – 47 month sets	+1	5
48	12 – 23, 24 – 35, 36 – 47, 48 – 59 month sets	+1	6
60	12 – 23, 24 – 35, 36 – 47, 48 – 59, 60+ month sets	+1	7
72	all sets	+1, +1 bonus!	9
84, etc.	all sets	+1, +1 bonus!	11

*Note 1: The skill cap increase for 1st – 4th year Veterans is an automatic bonus reward, and will not count against the choices available for any given year.

*Note 2: The 48 – 59 and the 60+ month Veteran reward sets are not yet complete, and are not in the game at this time.

When will the 4th and 5th year choices, and the bonus skill cap increase for 1st – 4th year vets become available?

We hope to get these complete and available around the time of UO’s 5th birthday this coming September, but we do not have a definite date to give at this time.

How do I claim the 1st- through 4th-year skill cap increase? How many characters of mine can I give the increased skill cap to?

You won’t need to do anything to claim the increase to your skill point cap. After every 12 months which your account remains active, every single character created on that account will have the increased skill cap, and you will see this simply by logging in your characters. This will also affect characters previously created – you will not need to create a new character to gain the increased skill cap.

Can I choose rewards on different shards?

Rewards are allocated per account, but they do not have to be selected on the same shard. Rewards will not be transferable between shards once chosen, though, and will count towards your total, so be sure to select them on a shard you regularly play!

Are rewards given on a per character basis?

Rewards are allocated per account, not per character or per shard, so be sure to choose rewards on your regular playing shard, and not on a separate shard. Rewards will not be transferable between shards once chosen.

My account was hacked, or my rewards were stolen/disappeared. Can I choose new ones?

The database records how many rewards were taken by each account, and these are the numbers we must go by. The total number of rewards available is determined by how many rewards that account has accepted in the past, not how many is in their possession at the time.

I bought this account, and there were no rewards on it! Can I still choose rewards?

Buyers are responsible for verifying that what they are buying is what is advertised. The number of rewards taken on an account will not be wiped when an account is transferred, so it is the responsibility of the buyer to ensure that the rewards chosen are either still in the character’s inventory, or that the previous owner did not choose all the rewards they were eligible to receive. The total number of rewards available is determined by how many rewards that account has accepted in the past, not how many is in their possession at the time.

How do I figure out my account age?

For information on the Veteran Rewards system, determining account age, and a detailed listing of the rewards that will be available for one, two, and three-year veterans, see http://update.uo.com/design_350.html. If your account age listed is incorrect, please contact support by using the “Ask a Question” feature at http://uo.custhelp.com/cgi-bin/uo.cfg/php/enduser/std_alp.php.

Do I have to choose all my rewards at once, or will I be given an option to choose more the next time I log in?

You do not have to choose them all at once. The gump will reappear each time you log in, on all shards, until you have chosen the number of rewards you are eligible to receive.

Will the rewards gump appear every time I log in?

Yes, the gump will reappear each time you log in, on all shards, until you have chosen the number of rewards you are eligible to receive.

Do I have to choose a choice from each specific year, or can I choose between the levels however I want?

Players can choose from any level that they are eligible to receive. For example, one-year veterans can choose only from the one-year rewards. Two-year veterans may choose from all one-year rewards, all two-year rewards, or a couple of each, and so on, and so forth.

Are different levels of rewards worth more in reward choices?

No. For example, a two-year veteran may choose four one-year rewards or four two-year rewards. The level of reward chosen does not affect the total number of choices available.

Will rewards taken on Test Center after the system is activated count toward the total number of rewards available?

No. If rewards are chosen on a Test Shard, they will not count toward your final total of rewards chosen.

Where can I get information on the reward choices?

For more information on the Veteran Rewards system, as well as a detailed listing of the rewards that will be available for one-, two-, and three-year veterans, see http://guide.uo.com/miscellaneous_6.html. For information on the 4th- and 5th-year choices, as well as the 1st – 4th-year bonus reward, see http://update.uo.com/design_343.html. Note: Once the 4th- and 5th-year choices are live in the game, they will be added to the Playguide along with the 1st-, 2nd- and 3rd-year choices.

If I chose extra rewards back when the Vet Rewards system first came out, can I get more rewards now?

All rewards that have been chosen so far will be counted in the totals, meaning that players will not be allowed to choose new rewards until they are eligible to receive more than they have already taken. For example, a three-year veteran is currently eligible to choose five rewards. If a player has already chosen seven, then that player will not be eligible to choose another reward until they have reached their six-year veteran status, when they would be eligible for eight total reward choices.

My account age is wrong, or I can’t choose rewards. Who do I contact?

For questions regarding Veteran Rewards and determination of account age, please see the “Game Wizard” Knowledge Base at http://support.uo.com/, or contact support by using the “Ask a Question” feature at http://uo.custhelp.com/cgi-bin/uo.cfg/php/enduser/std_alp.php.